COMMON DOG BOARDING QUESTIONS
Our transformative hotel-like dog boarding is meticulously designed for owners and pets alike who want a personalized home-away-from-home experience. Our Pet Hotel features include access to secure and safe covered and outdoor play spaces, climate-controlled interiors
Frequently asked questions
We require prior to their visit that all pets have written proof from a licensed veterinarian of the following:
Rabies: Every 3 years (first vaccination effective for 1 year)
Bordetella (Canine Cough): Every 6 months / 1 year (depending on vet & vaccine)
*Must be administered at least 7 days prior to check in*
Distemper (DHP/DAP/DHPP): Every year / 3 years (depending on vet & vaccine)
We recommend frequent daycare and lodging dogs receive an annual Canine Influenza (CIV), which protects against both the identified strains (H3N8 and H3N2) of CIV, also known as Dog Flu. However, it is not required.
*We do not accept home vaccinations, handwritten vaccinations, sticker books, pet passports, or breeder vaccinations.
Food: To help keep tummies happy and regular, be sure to bring their usual food and/or treats labeled with AM, Lunch, or PM and prepackaged per normal feeding amounts in individual zip-lock bags. Please do not bring Tupperware or large dog food bags as we do not have the storage to keep them. Exceptions are available for long-term lodging guests (10+ days). Note: If requested, we will provide our in-house premium food at no extra charge which is a digestive-friendly premium quality food. However, we do believe it's in your best interest to keep your pup on their usual food.
Treats: Our guests receive small training treats throughout the day for no additional charge, however, if you would like your dog to enjoy a special treat from home, we require you to bag the treats with feeding instructions (example. “Give 1 daily before bed’) *No Rawhides/bones or any treats that have a risk of harming your pet when they are unsupervised.
Collars/leads: Not necessary as we do not allow dogs to play with collars or leads for safety reasons. Just be sure to bring a lead for pickup and drop off!
Sleeping items (Blankets/Beds): In order to maintain a sanitary and safe environment we ask you do not bring bedding. Our accommodations come with a premium Kuranda bed or a comfort pad depending on the accommodation. The dogs love the beds and we ask you do not bring anything fabric into our facility. (DO NOT pressure our staff into taking back beds and blankets)
Toys: You are welcome to bring up to 3 toys but for safety reasons they must be made out of rubber or plastic (Kong Toys, rubber balls, etc) Rope toys and rawhides are strongly discouraged. Please make sure all belongings are in an enclosed bag. (note, all damages done by your pet is not our responsibility)
Medication: If your pet is on any prescription medication, the medication must be in the original packaging from your veterinarian with prescription dosage instructions (We can only administer pills and edible prescriptions). We will not be able to administer medications outside of our normal business hours. This service is included for all guests at no additional charge!
We like to give our guests ample playtime and rest time. Dogs sleep anywhere from 12-14 hours a day and sometimes more depending on the age and breed so we insure that we do not overstimulate dogs during their stay with us. The only time we want your dog in a enclosure is when they are sleeping or eating!
Your Dogs Schedule: -For Dogs in open daycare
7:00AM: Morning elimination break before morning room service begins!
8:00AM: Breakfast is served! (for those who eat in the morning)
9:00AM: Group playtime until dinner
3:00PM: After hours of group playtime we send our guests in to decompress!
4:30PM: Dinner service begins for all of our guests who eat in the afternoon!
6:30PM: One last elimination break and let out any leftover energy before being tucked in!
7:00PM: Bedtime begins at 7PM with calming white noise to prevent barking and ensure all of our guests get the 12 hours of sleep they need after a full day of action.
Days may be formatted differently throughout the week due to weather or staffing, however we do guarantee the same amount of rest and play hours are honored.
During peak seasons, including holidays, there is a $5/night price adjustment per pet to cover increased demand and operational costs. This ensures we maintain the highest standards of care and service for our guests.
Please be sure to check the schedule below when considering your travel plans:
Spring Break (All of March)
Easter Weekend (Friday - Monday)
Summer Season (May 24th - July 31st)
Labor Day Weekend (Friday - Tuesday)
Thanksgiving Week (Monday - Sunday)
Christmas (December 19th - January 2nd)
We require a deposit of $50 per pet to lock in your reservation. In addition to the $50 deposit, there is a 3-Day cancellation policy. If you cancel within 3 days of your stay then you will forfeit your $50 deposit. We appreciate your understanding & respect for our facility and other guests on the waitlist.
Our check-in and check-out time is noon. Your first night will apply on the day of check-in. Pets arriving before noon check-in are welcome with no extra fees, but your pet may have to wait in another accommodation until their room is ready. Picking up your pet after noon checkout time will result in a half-day of daycare cost added to the total stay.
After the excitement and exhaustion of playing and socializing all week, it is important to take the correct steps in making your dog adapt back to a normal schedule. While staying at Zoomies, your dog received unlimited water both in the daycare and in their accommodation overnight. However, Still likely they might seem thirsty upon returning home. This is a common reaction to the excitement of being back at home with their family. Please withhold water from them for at least the first hour that they are home, once you see they have calmed down, you can then allow them access to their water bowl. Drinking too much water too quickly may lead to gastrointestinal discomfort, vomiting or bloat. We recommend waiting at least three hours from the time you arrive home to offer their next feeding. Excitement and stress from changing schedules again may also cause a change in urination or bowel movements outside their normal schedule. Give your pet some extra personal attention. While your pet stayed at Zoomies Pet Hotel, whether it is in the doggie daycare with other dogs, or with our staff members during their private playtime, they played hard. Even if your dog did not run all day, just being awake for longer hours than they are used to and thus may lead to your dog being more tired than usual when returning home. This should not impede their ability to eat or drink normally, and their laziness should go away within 2 to 3 days from returning home. While in Doggie Daycare most dogs love to play vigorously and wrestle with each other all day. During this play, it is NOT uncommon for some dogs to leave with minor cuts or scrapes. They love this type of play and we have trained first aid and CPR certified supervisors always monitoring the group. We absolutely do not allow aggressive dogs at Zoomies Pet Hotel but dogs do have teeth and nails and it just so happens dogs love to play with their paws and mouths. Although rare, occasionally some rough play may result in more moderate injuries. No amount of supervision or personalized care from our staff can be 100% certain to prevent a dog from being injured while playing.
Our staff is on site from about 6:30-7:00 AM to about 7:00-7:30 PM every day. This time is when the dogs sleep and we insure that we have secured the facility, additionally we have cameras and the proper fire system to maintain safety and look out for emergencies. To maintain a stress free environment, we do not have staff exploring the facility overnight.
Serving families and our local community
Providing honest, responsible, and transparent care
Unmatched environment your dog will truly fall in love with
Inspired by the world's best hotels, our luxury dog boarding amenities will offer an unforgettable experience. With honest and transparent communication, you can trust that your pet is in the best possible hands. Come experience the five-star treatment your pet deserves at ZOOMIES.
